At Mingtea, we aim to ship your order as quickly and carefully as possible. Below you will find all the information about our shipping costs, estimated delivery times, and returning an order.

Products that are in stock are generally shipped within 24 hours on business days. Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

The stated delivery times are indicative and may depend on the carrier, volume of shipments, and destination.

Home delivery or GLS pickup point: €4,60
Free shipping on orders over €40.

Orders placed before 11:00 a.m. on working days are processed as quickly as possible. In many cases, your order will be delivered on the next working day.

Home delivery or GLS pickup point: : €5.95
Free shipping from €40.

Orders placed before 11:00 a.m. on working days are processed as quickly as possible. In many cases, your order will be delivered on the next working day.

Home delivery with GLS: €7,95
Free shipping on orders over €55.

With GLS, your order is delivered within 48 hours in most cases.

Or choose delivery to a Mondial Relay pickup point: €4,95
Free shipping via Mondial Relay on orders over €40.

Delivery via Mondial Relay generally takes 3 to 4 business days.

As Mingtea covers part of the shipping costs, a minimum order value of €15 applies.

For online purchases, consumers generally have a statutory cooling-off period of 14 calendar days from the day they receive the order. Within this period, you can let us know that you wish to exercise your right of withdrawal.

Before returning a product, please contact us so that we can provide you with the correct return information.

You may view and assess the product as you would in a shop. We ask you to handle the products carefully and return them as completely as possible.

If you exercise your right of withdrawal because you have changed your mind, you are responsible for the direct costs of returning the order.

We recommend sending your return with tracking and keeping the shipping receipt until the return has been fully processed.

When you validly exercise your right of withdrawal, we will refund the amounts received in accordance with the statutory requirements. This also includes the cost of our standard delivery, insofar as these must be refunded under the applicable regulations.

Any additional costs resulting from your choice of a more expensive delivery method than our standard delivery do not have to be refunded.

In principle, we will use the same payment method for the refund as was used to pay for the original order.

Have you received a damaged product or was the wrong item delivered by mistake? Please contact us as soon as possible and include your order number. If possible, attach a few photos so that we can quickly assess the issue and propose a suitable solution.

If the error or damage is Mingtea's responsibility, we will of course not treat this as a regular return because you have changed your mind.

Please feel free to contact us. If you have any questions about an existing order, always include your order number so we can help you more quickly.